Frequently Asked Questions
Short and clear answers. If your question is missing: Contact us or start the chat.
Where does Buynova deliver?
We deliver to Germany and the following EU countries: Austria, Belgium, Croatia, Czechia, Denmark, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia. Not every item is deliverable everywhere – in the shop you only see the items we can ship to your selected country. The country can be switched at the top in the header area.
Do you also deliver to islands?
No. German and foreign islands (such as Heligoland, Sylt, Corsica, Sicily, Sardinia, Bornholm, the Wadden Islands or the Croatian islands) as well as the French overseas territories are excluded from shipping. Affected postal codes will be rejected at checkout.
How long does delivery take?
For Germany, usually about 3 working days processing time and around 5 working days total delivery time apply. Transport to other EU countries takes two to three working days longer. The exact information can be found on the respective product page.
From when is shipping free?
Within Germany from an order value of €70, below that the shipping flat rate is €5.90. In other EU countries, shipping costs a flat rate of €14.90 and is free from an order value of €199.
Do I pay different prices abroad?
No, the displayed gross price applies in all countries. For deliveries to other EU countries, the VAT of the destination country is included; it is shown accordingly on the invoice.
What payment methods are available?
Payment is processed via Stripe. The available methods (e.g. card, PayPal, Klarna, Apple Pay) are set up in Stripe and appear at checkout.
How does the right of withdrawal work?
You can withdraw within 30 days without giving reasons. Details can be found on the Returns & Withdrawal page.
How do I start a return or complaint?
The easiest way is via your customer account or the returns page. For damaged or incorrect goods, please also contact us via the chat.
Where can I find my order?
In your account under “Orders” you can see the status, tracking and other details of your orders.
How can I reach support the fastest?
Via the chat on the website. Alternatively by email at shop@buynova.eu or through the contact page.